Terms and Conditions
For the purposes of this document the phrases "we", "us" and "our" refer to Audioscene Ltd
These terms and conditions apply to all orders placed with us, by any customer, on our website. Placing an order indicates your acceptance to these terms and conditions.
Audioscene Ltd is an independent Hi-fi retailer. Our head office is 195 Chatsworth Road, Brampton, Chesterfield, S40 2BA
None of the terms and conditions included here affect your statutory rights, and we reserve the right to make amendments to these terms and conditions at any time, without notice.
Most of the images, video, and text featured on this website has been produced in house, and as such, we have copyright on all our in house produced text, video, and graphical content. Content may only be used, printed or distributed with written permission from Audioscene Ltd or on the understanding that the content reproduced is for non commercial purposes, and the content is not modified. If content is used, copyright information should be clearly displayed - Copyright 2014 Audioscene Ltd.
Contract of Sale
When you place an order with us, this does not mean we have accepted your order. A contract is only formed when we have received payment from you and we have supplied the goods.
All product descriptions, specifications, images and other information available on our website or in our advertisements is for guidance only. We cannot guarantee the accuracy and reliability of this information. Although we try to keep up to date with product descriptions, changes due to manufacturers may sometimes make this difficult.
The prices on our website are exclusive to the website and may differ from our in store prices.
All prices include UK value added tax at the current rate of 20%. We reserve the right to change prices any time without notice.
In the event of a misprice on our website, we will not accept your order. If you have received a purchase order from us this does not indicate acceptance of your order therefore we are not obligated to complete it. We will contact you to inform you of the misprice and give you the chance to place the order at the correct price.
All orders for products are subject to their availability. If we cannot supply you with the products you ordered within a reasonable amount of time, we will contact you to discuss alternative products, or a refund. We shall not be liable for damages, losses or costs incurred by you due to the delay of the availability of your ordered product if we fulfil the order in a reasonable amount of time. In accordance with Distance Selling Regulations, a reasonable amount of time is deemed to be 30 days.
We accept all major debit/credit cards including Visa, MasterCard. If we do not receive the exact billing address matched to the cardholder we may experience difficulties and delays in processing your order.
We aim to supply product from stock. If a product is out of stock we may take up to 10 working days to correct this. If we anticipate the delivery taking longer than 10 working days we shall contact you within 48 hours to discuss if you are happy with this, whether you would like an alternative product, or a refund.
All of our products come with manufacturers warranty, usually of one year, but in some cases, longer. These warranties cover faults that do not occur from accident, neglect or misuse.
If you believe your product has developed a fault, please contact us in the first instance as we may be able to help over the phone or via email.
If a product develops a fault within the manufacturers warranty period, you can return it back to us for repair. The cost to send it back to us will be borne by you. Please include a copy of your original invoice.
We try to maintain a high standard of customer service and we value greatly those who choose to purchase from us. We want you to be absolutely satisfied with the products you purchase and the service you receive. If you have any complaints or concerns regarding your purchase or the way your transaction was handled please contact us. Either by email firstname.lastname@example.org or in writing to Audioscene Ltd,195 Chatsworth Road, Brampton, Chesterfield S40 2BA.
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The all-new Arcam SA10, SA20 amplifiers and the CDS50 CD player are now in stock, please call for a demonstration of these excellent sounding units.